Access Bank Responds Hard and Fast to Privacy Concerns Involving Former Contact Centre Agent
Access Bank has moved swiftly in response to concerns over an alleged privacy breach involving a former Contact Centre agent, reaffirming its strong commitment to ethical standards, employee safety, and customer trust.
Following reports circulating online and on social media, the Bank immediately escalated the matter to the appropriate authorities and confirmed its full cooperation with the ongoing investigation. It has also initiated additional internal measures to reinforce accountability and transparency.
“We are treating this matter with the utmost seriousness,” Access Bank said in an official statement. “There is zero tolerance for any form of harassment or breach of personal privacy within our institution.”
The Bank clarified that the individual at the centre of the allegation is no longer in its employment. It also noted that internal safeguards are continually being strengthened to prevent any recurrence of such incidents.
In response to the situation, Access Bank is providing support to affected employees and emphasized its unwavering commitment to maintaining a safe, respectful work environment.
“The safety, dignity, and trust of our employees and customers are non-negotiable,” the statement added.
As the investigation progresses, the Bank has urged the public to avoid speculation and rely solely on verified information provided through its official communication channels.
Through swift action, transparency, and compassion, Access Bank has once again demonstrated the values that underpin its standing as one of the country’s most trusted financial institutions.
